PRIVACY POLICY
Effective Date:
1.
Who are we?
1.1
We are Arrow Wire Products Limited.
We own and operate this site. Our contact details are in the “contact us”
section on our site. Please contact us if you have any questions or feedback about this policy. We’d
be delighted to help.
1.2
We are registered with the
Information Commissioner’s Register of Data Controllers under number Z7967013.
2.
What’s the point of this
policy?
2.1
The idea is that we
tell you how we deal your “personal data”. (This is the technical term for
information about any identified or identifiable living person). Please read on
to find out what kinds of personal data we collect, how we use and protect it,
to whom we disclose it and how you can access and rectify it.
2.2
Please don’t use our
site unless you are completely happy with this policy. If you do use our site,
we’ll assume that you do accept it.
3.
Might the policy
change?
3.1
It may well do and so
you should check it whenever you visit our site. We’ll assume you agree to the
revised policy if you use the site after the effective date shown at the top of
the policy.
4.
What personal or
other data do we collect?
4.1
We collect and store the
information which you give us via forms on our site - such as your name,
address, email address, phone number and so on - or when communicating with us by
email or in some other way.
4.2
We may receive and
store certain information automatically when you interact with us. Examples
include the internet protocol (IP) address used to connect your computer to the
internet, connection information such as browser type and version, your
operating system and platform, a unique reference number linked to the data you
enter on our system, login details, the full URL clickstream to, through and
from our site (including date and time), cookie number, activity on our website
including the pages you visited and searches you made.
5.
What about
cookies?
5.1
Like many websites we
use cookies (or may do so in future). A cookie is a small amount of data that
is sent to your browser from a web server and stored on your computer’s hard
drive so that the site can remember who you are. A cookie will typically
contain the name of the domain from which the cookie has come, the
"lifetime" of the cookie, and a value, usually a randomly generated
unique number. Cookies cannot read your hard drive.
5.2
Session cookies are
temporary cookies that remain in the cookie file of your browser until you
leave the site. We use session cookies to recognize you throughout each visit
to our site. They are essential to our service.
5.3
Persistent cookies stay
in the cookie file of your browser for longer (though how long will depend on
the lifetime of the specific cookie). We may use persistent cookies to: track
your country to enable us to provide country-specific content, track the site
from which you entered our, avoid showing you the same ad repeatedly, to
display ads or other content tailored to your preferences.
5.4
Usually you can modify
the settings of your browser to accept or reject all cookies or be notified
when a cookie is set. For further information on cookies and cookie settings,
including how to delete cookies, visit www.allaboutcookies.org.
5.5
As do many other sites, we use
third party advertisers and/or internet advertising companies working for them
to fill ad space on our site (or
may do so in future). These third parties
may use cookies and other similar technologies (known as action tags, single
pixel gifs and web beacons) to assess information about your visits to this and
other sites. This is so they can track the effectiveness of their campaigns (including
whether these ads are clicked on or viewed by users and later purchases by such
users), avoid showing you the
same ad repeatedly and display ads on
this and other sites tailored to your preferences. We don’t have any access to
or control over these third party technologies and they aren’t covered by this
policy. If you would like more information about these practices and to know
your choices about not having this information used by certain of these
companies, please click here. Please contact the third parties directly for more
information about their privacy practices.
5.6
This website uses Google
Analytics, a web analytics service provided by Google, Inc. (“Google”).
Google Analytics uses “cookies”, which are text files placed on your computer,
to help the website analyze how users use the site. The information generated
by the cookie about your use of the website (including your IP address) will be
transmitted to and stored by Google on servers in the United States. Google will
use this information for the purpose of evaluating your use of the website,
compiling reports on website activity for website operators and providing other
services relating to website activity and internet usage. Google may also
transfer this information to third parties where required to do so by law, or
where such third parties process the information on Google's behalf. Google
will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your
browser. However please note that if you do this you may not be able to use the
full functionality of this website. By using this website, you consent to
the processing of data about you by Google in the manner and for the purposes
set out above.
6.
How do we use
your personal data?
6.1
We use your personal
data to provide our services eg send service messages, process payments and/or
fulfil orders.
6.2
We use your personal
data to help us communicate with you effectively should you try to contact us
via our site including verification of any claims you may make.
6.3
If you have agreed on
our site, we may use your personal data to send you emails (or other
communications) with details of our or third party goods or services which may
be of interest to you including information about special offers or promotions.
6.4
We may use cookies, IP
addresses or personal data to recognize you when you visit or return to our
site so we can show you ads or other content tailored to your preferences, to track
anonymised traffic and usage patterns, to prevent or detect fraud or abuses or
to help us improve our site.
6.5
We retain personal data
from closed accounts in order to comply with legal obligations, enforce our
terms and conditions, prevent fraud, collect any fees owed, resolve disputes,
troubleshoot problems, assist with any investigations and take other actions as
permitted by law.
6.6
We may access, remove,
alter or store or otherwise use any personal data if we think you have or may have breached our terms and
conditions or to enforce our rights or protect the public or where if we are required to do so by law or appropriate authority.
7.
How do we
protect personal data?
7.1
Security is a high
priority. We take appropriate precautions to protect personal data from loss,
misuse, unauthorised access or disclosure, alteration or
destruction using the same safeguards as we use for our own proprietary
information.
7.2
Don’t forget that email
and other electronic communications are not secure if they haven’t been
encrypted. Your communications may pass through servers in a number of
countries before they reach us. So we don’t accept responsibility for any
unauthorised access to or loss of personal data that stems from a cause beyond
our control. Nor can we be held responsible for the actions or omissions of
other users or third parties who may misuse your personal data which they
collect from the site.
8.
To whom do we
disclose personal data?
8.1
Payment details
including credit card numbers are supplied direct to our banking partner
mentioned on our site. We don’t receive such information. To ensure your
details are not being used without consent, your personal data may be supplied
to relevant third parties including credit reference and fraud prevention agencies,
who may keep a record of that information.
8.2
We may allow access to
your personal data by third parties who supply us with a service - for the
purpose of their service only and in accordance with our instructions.
Examples include couriers (to enable delivery of goods), website hosts and
businesses which assist us in undertaking communications or monitoring our
site.
8.3
We may disclose personal
data so far as reasonably necessary:
a)
if we think you have or may have breached our terms and
conditions or to enforce our rights or protect the public or where we have reasonable grounds for
believing that a criminal act has been committed) or if we are required to do
so by law or appropriate authority; or
b)
in the case of an
actual or proposed (including negotiations for a sale or merger or business
combination involving of all or the relevant part of our business.
8.4
We may share your
information with any other companies within our group for the purposes stated
in this privacy policy.
8.5
We may store or
transfer personal data outside the European Economic Area for the purposes
stated in this policy.
8.6
Except as otherwise specifically
included in this policy, this document addresses only the use and disclosure of
information we collect from you. If you disclose your information to third
parties, whether they are other users of our site or other websites, different
rules may apply to their use or disclosure of your information.
9.
How can you
access and rectify personal data?
9.1
You can access and
rectify your personal data by contacting us by the means shown on our website. We
may charge an administration fee in line with data protection laws.
9.2
For information about
your rights under UK data protection laws, see the website of the UK Information Commissioner
Website privacy policy by internet lawyers Adlex
solicitors
Version 8-11
